Help & Support

How do I reset my password?

On the sign-in page, click “Forgot password?” and enter your email or username. If we find a matching account, we’ll send a reset link. Open it and choose a new password (at least 8 characters).

I can’t sign in. What should I do?

Make sure you’re using the email or username your school set up for you, and check that Caps Lock is off. If you see an “account deactivated” message, contact your school admin. Still stuck? Email us using the button below.

How do I contact my school or teacher?

Once you’re signed in, use the Messages section in the menu to message your teachers or school staff directly. Parents can reach the school from their family overview.

How do I update my profile or photo?

Open the profile menu in the top-right corner and choose Settings. From there you can update your details and pick a profile picture or avatar.

How do I switch between English and Arabic?

Use the EN · AR language toggle at the top of the page (or the language icon on the sign-in screen). Your choice is remembered for next time.

How do parents view a child’s grades and attendance?

Sign in with your parent account and select your child. You’ll see their grades, attendance, schedule, and courses from the family dashboard.